1. Introduction
Elias Gardens & Grounds ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.
- Our website: www.eliasgardenservices.co.uk
- Our trading name: Elias Gardens & Grounds
- Registered business in the United Kingdom
2. Information We Collect
We may collect and process the following types of personal data:
a. Information you provide directly
- Your name, email address, and phone number (e.g. when requesting a quote or contacting us)
- Your property or service address
- Payment details (processed securely through our payment providers; we do not store card information)
- Feedback, reviews, or photos you choose to share with us
b. Information collected automatically
- IP address, browser type, and device information when you visit our website
- Cookies and analytics data (see Section 8)
c. Information from third parties
- Information from partners such as Jobber, Google, or payment platforms used to manage bookings and payments
3. How We Use Your Information
We use your data to:
- Provide and manage our gardening and grounds maintenance services
- Respond to enquiries, provide quotes, and manage bookings
- Send invoices, receipts, and service reminders
- Improve our website, customer service, and communications
- Comply with legal and tax obligations
- With your consent, send occasional marketing updates or promotions
4. Lawful Basis for Processing
We process your data under the following legal bases:
- Contract: To provide services you have requested
- Legitimate interests: To manage operations, improve services, and maintain records
- Consent: When you opt into marketing communications
- Legal obligation: For accounting or regulatory compliance
5. Data Sharing and Disclosure
We only share your information with trusted third parties when necessary, including:
- Service management platforms such as Jobber (for scheduling and invoicing)
- Payment processors (e.g., Stripe, SumUp, or GoCardless)
- Professional advisors (e.g., accountants or legal counsel)
- IT and hosting providers (e.g., Google Workspace)
All third parties are required to keep your data secure and only process it in line with our instructions.
6. Data Retention
We keep personal data only as long as necessary for the purposes set out in this policy:
- Customer records are kept for up to 6 years after the end of the service relationship (for tax and legal purposes)
- Marketing data is retained until you withdraw consent
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- Restrict or object to processing in certain circumstances
- Request data portability
To exercise your rights, please contact us using the details below.
8. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and analyse website performance.
- Essential cookies are necessary for site functionality
- Analytical cookies (e.g., Google Analytics) help us understand visitor behaviour
You can control or delete cookies through your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss. This includes encrypted storage, secure email systems, and restricted access.
10. Contact Us
If you have questions or wish to exercise your rights, please contact:
If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO).
11. Updates to This Policy
We may update this privacy policy from time to time. Any updates will be posted on this page with the revised date at the top.